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On Cancel

Cancellation charge for 'Kyoto Walking Tour with Jikkokubune Boat Ride'

Online reservations are unchangeable once you have completed your reservation.
Passengers arriving late for the departure time are not guaranteed an alternative boat or any refund for any reason.
A charge is necessary for cancellation by customer's own initiative. The cancellation charge is as stated below;
cancellation datecancellation charge
11+ days before the tourfree ('Web reservation handling fee' is unrefundable)
8-10 days before the tour20% of the tour fee
2-7 days before the tour30% of the tour fee
the day before the tour40% of the tour fee
the tour day before the start of the tour50% of the tour fee
after the start of the tour or non-contact non-participation100% of the tour fee

'Web reservation handling fee' is unrefundable even when cancelled. The above mentioned 'the tour fee' is not included 'Web reservation handling fee'.
Reporting cancellation is available through telephone or Email. Through Email, the sending time is regarded as the cancellation time.
After deducting cancellation charges and Web reservation handling fee, the balance is refunded to the paid credit card. The actual timing of refund to your bank account depends on the credit card company policy.
This tour is implemented according 'Standard Form Travel Agent Contract'. Please save the form locally and see for details.
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